Job Description
Join our award-winning customer service team in paradise! Aloha Communications Group is seeking energetic Part-Time Call Center Agents to deliver exceptional support to our diverse clientele. Enjoy flexible scheduling while making a real impact in our vibrant Honolulu community. No weekends required!
We offer comprehensive training, competitive hourly rates, and a supportive team environment. Perfect for students, parents, or anyone seeking work-life balance. Apply today and start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service processes
- Adhere to company policies and compliance standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service/call center experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Must pass background check and drug screening
- Flexible availability (evenings/weekends optional)
- Proficient in English; basic Hawaiian a plus