Job Description
Launch your customer service career with ConnectCare Solutions in Jacksonville! We're seeking enthusiastic Part-Time Customer Support Trainees to join our dynamic team. No experience needed – we provide comprehensive training to help you succeed in a fast-paced environment. Enjoy flexible hours, competitive pay, and opportunities for growth within our healthcare technology company.
As a trainee, you'll develop essential skills in communication, problem-solving, and empathy while supporting our clients' needs. Our supportive culture and modern workspace make this the perfect entry point into the customer service field. Apply today and start your journey with a company that invests in its people!
Responsibilities
- Complete comprehensive customer service training program
- Assist customers via phone, email, and chat with inquiries
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Adhere to company protocols and compliance standards
- Continuously improve product knowledge and service skills
Qualifications
- High school diploma or equivalent required
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with MS Office Suite
- Ability to work flexible hours including weekends
- Previous customer service experience a plus
- Passion for helping others and learning new technologies