Job Description
Join our award-winning customer experience team in sunny Tampa! Tampa Customer Solutions Inc. is seeking passionate Full-Time Call Center Agents to deliver exceptional service to our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in Florida's business hub. No cold calling – we handle inbound inquiries from existing customers. Flexible schedules available including evenings and weekends. On-the-job training provided for motivated candidates.
Why join us?
- Health insurance, 401(k) matching, and paid time off
- Career advancement opportunities to Team Lead/Supervisor
- Modern downtown office with free parking and transit access
- Employee recognition programs and quarterly team events
Responsibilities
- Handle inbound customer calls with empathy and professionalism
- Resolve billing inquiries, service issues, and technical support requests
- Document interactions accurately in CRM systems while maintaining call quality
- Meet/exceed performance metrics including AHT and CSAT targets
- Collaborate with technical teams for complex issue escalation
- Participate in ongoing product training and process improvement initiatives
- Maintain strict confidentiality of customer data and company information
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving abilities with patience under pressure
- Proficient in Microsoft Office and CRM platforms
- Flexibility to work evenings/weekends (rotating schedule)
- Fluency in English; bilingual Spanish speakers encouraged to apply