Job Description
Join our dynamic team as a Customer Support Trainee in Houston, TX! We're seeking enthusiastic individuals with a passion for helping others. Enjoy weekly pay, comprehensive training, and a clear path to career growth. At Apex Solutions Group, we invest in our people through mentorship programs and advancement opportunities. Our modern downtown office offers a collaborative environment with flexible scheduling options. No prior experience required – we provide all necessary training to succeed in this rewarding role.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Master company products/services through structured training modules
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex issues
- Meet/exceed performance metrics including response times and satisfaction scores
- Identify trends in customer feedback to improve service quality
- Participate in weekly coaching sessions and skill-building workshops
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Basic computer proficiency and typing skills (35+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and willingness to learn
- Valid Texas driver's license (for occasional off-site events)
- Must pass background check and drug screening