Job Description
Join Austin's premier tech support team as a Call Center Agent! We provide all equipment including noise-canceling headsets, ergonomic chairs, and dual monitors to ensure your success. Enjoy a modern workspace with collaborative spaces and flexible scheduling options. No experience necessary – we provide comprehensive training! Work remotely 3 days/week with 2 days in our downtown Austin office. Benefits include health insurance, 401(k) matching, and monthly team outings.
Responsibilities
- Handle inbound/outbound customer calls for tech support inquiries
- Resolve issues using provided CRM software and knowledge base
- Document interactions accurately in ticketing system
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with Tier 2 support for complex escalations
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer literacy (typing 40+ WPM)
- Customer service mindset with patience
- Reliable internet connection for remote work
- Must pass background check