Job Description
Join Omaha's fastest-growing tech firm as a Customer Support Trainee! We're seeking passionate individuals to build rewarding careers in client success. No prior experience required—just exceptional communication skills and a drive to learn. You'll receive comprehensive training in our cutting-edge CRM systems and industry-leading protocols while supporting Fortune 500 clients. Enjoy a collaborative culture, growth opportunities, and competitive benefits including health insurance and 401(k) matching. Start your journey with us today!
Responsibilities
- Master company products/services through intensive onboarding programs
- Resolve customer inquiries via phone, email, and chat support channels
- Document cases accurately in Salesforce and support ticketing systems
- Collaborate with senior agents to troubleshoot complex issues
- Contribute to process improvements based on customer feedback
- Meet key performance metrics including response time and satisfaction scores
- Participate in weekly training sessions to enhance technical knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills
- Proficiency in Microsoft Office Suite and basic tech troubleshooting
- Ability to multitask in fast-paced environments
- Customer-focused mindset with problem-solving aptitude
- Flexible schedule availability including weekends
- U.S. work authorization required
- Basic typing speed of 40+ WPM