Job Description
Join our award-winning customer experience team in Milwaukee! Customer Connect Solutions is seeking passionate individuals to deliver exceptional service as Call Center Agents. This direct-hire opportunity offers competitive compensation, comprehensive benefits, and career growth in a dynamic, supportive environment. No nights or weekends required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems
- Typing speed: 30+ WPM
- Must pass background check and drug screen
- Authorized to work in the US