Job Description
Join our award-winning customer service team in Reno! We're seeking dynamic Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in our modern downtown facility. Apply today to become part of Nevada's top-rated customer service provider!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries through multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
- Uphold company values and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Resilience under pressure and conflict resolution skills
- Flexible availability including evenings/weekends
- Type 35+ WPM with 95% accuracy
- Background check required upon hire