Job Description
Join our award-winning customer support team in Louisville, KY! As a Customer Support Trainee, you'll receive comprehensive training to become a product expert while delivering exceptional service to our global clientele. This full-time role offers a clear career path, competitive benefits, and a dynamic work environment where your growth is prioritized. Perfect for recent graduates or career changers with a passion for problem-solving and helping others thrive.
Responsibilities
- Master company products/services through structured training modules
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems and identify improvement opportunities
- Collaborate with senior agents to resolve complex escalations
- Meet key performance metrics for response time and customer satisfaction
- Contribute to knowledge base documentation and process refinement
Qualifications
- High school diploma or equivalent; college degree preferred
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office Suite and willingness to learn new software
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including evenings/weekends as needed
- Previous customer service experience a plus but not required
- Must pass background check and drug screening