Job Description
Join our award-winning customer service team in Saint Paul and start your career tomorrow! Global Customer Connect Inc. is seeking dynamic individuals to deliver exceptional support to our Fortune 500 clients. We offer competitive pay, comprehensive benefits, and rapid advancement opportunities.
What makes us exceptional?
- Immediate start with paid training
- Health/dental/vision insurance
- 401(k) with company match
- Tuition reimbursement program
- Performance-based quarterly bonuses
Be part of a culture that values your growth and rewards excellence. No experience required—we provide all the tools you need to succeed!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries using CRM systems
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Document interactions accurately in Salesforce
- Collaborate with team leads on process improvements
- Participate in quarterly upskilling workshops
- Maintain 98% compliance with regulatory standards
- Support escalation protocols for complex issues
Qualifications
- High school diploma or equivalent
- Excellent verbal/written communication skills
- Ability to type 35+ WPM with accuracy
- Strong problem-solving aptitude
- Proficiency in Microsoft Office Suite
- Flexible availability (weekends/shifts)
- Background check clearance required
- Valid Minnesota driver's license (for occasional field visits)