Job Description
Join our award-winning customer support team as a Part-Time Trainee! This entry-level role offers comprehensive training and career growth opportunities in a dynamic environment. Perfect for students or career changers seeking flexible hours while developing valuable communication and problem-solving skills. Our Toledo-based team prioritizes work-life balance and employee development.
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Document customer interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Participate in weekly training sessions on products and processes
- Contribute to knowledge base documentation and improvement
- Meet performance metrics for response times and resolution rates
- Identify trends in customer feedback for process enhancement
Qualifications
- High school diploma or equivalent (college students encouraged)
- Basic computer literacy and typing proficiency (35+ WPM)
- Strong verbal and written communication skills
- Ability to work flexible hours including evenings/weekends
- Customer service mindset with empathy and patience
- Quick learner with adaptability to new technologies
- No prior experience required – training provided
- Must pass background check and drug screening