Job Description
Join Nashville's premier customer experience team as a Part-Time Call Center Agent! We're seeking energetic professionals to deliver exceptional support while enjoying flexible scheduling and competitive compensation. Our modern downtown facility offers a collaborative environment with growth opportunities in the heart of Music City. Perfect for students, parents, or anyone seeking work-life balance without sacrificing career advancement.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team to improve customer journeys
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Exceptional verbal/written communication skills
- Ability to navigate multiple software systems
- Strong problem-solving abilities
- Flexible availability including evenings/weekends
- Passion for helping others