Job Description
Join our award-winning customer support team in Milwaukee and make an immediate impact! ConnectCare Solutions is seeking energetic and dedicated Call Center Agents to handle inbound/outbound calls for Fortune 500 clients. This urgent opening offers comprehensive training, flexible scheduling, and rapid advancement opportunities. If you're a people person ready to start your career in customer service without delays, apply today!
Responsibilities
- Handle 50-75 daily calls with empathy and professionalism
- Resolve customer inquiries regarding billing, services, and technical support
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with supervisors to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent
- Minimum 6 months customer service experience
- Strong typing skills (35+ WPM)
- Proficiency with Windows OS and CRM software
- Excellent verbal communication in English
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screen