Job Description
Join our award-winning support team at Coastal Tech Solutions and launch your career in customer excellence! We're seeking passionate individuals to become our next generation of Customer Support Specialists in sunny Virginia Beach. Our comprehensive 12-week paid training program combines hands-on mentorship with cutting-edge CRM tools to transform you into a tech-savvy problem-solver. Enjoy our modern waterfront office, flexible scheduling options, and clear career advancement paths. No experience required – just bring your enthusiasm and dedication!
Responsibilities
- Master our SaaS platform through immersive training simulations
- Resolve customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Document cases accurately in Salesforce and identify recurring trends
- Collaborate with Tier-2 engineers for complex technical escalations
- Participate in daily team huddles to share best practices
- Contribute to knowledge base articles to improve self-service options
- Maintain strict SLA compliance for all customer interactions
Qualifications
- High school diploma or equivalent (college graduates preferred)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office Suite
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving aptitude and emotional intelligence
- Available for rotating weekend shifts (1 weekend per month)
- Valid driver's license for occasional client site visits
- Must pass background check and drug screening