Job Description
Join our award-winning customer service team and start your new career tomorrow! ConnectFirst Solutions is seeking passionate Call Center Agents in Fort Wayne, IN to deliver exceptional support to our valued clients. Enjoy a supportive environment with comprehensive training, flexible scheduling options, and opportunities for advancement. We offer competitive pay, health benefits, and a vibrant team culture where your contributions are recognized. Apply today and begin making a difference tomorrow!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Utilize CRM software to document interactions and maintain accurate records
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to enhance customer experience
- Participate in ongoing training to stay updated on industry trends
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Windows applications
- Customer service experience preferred but not required
- Reliable transportation to our Fort Wayne facility
- Positive attitude with problem-solving mindset