Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking passionate individuals to deliver exceptional support to Fortune 500 clients. Enjoy a dynamic work environment with comprehensive benefits, career advancement opportunities, and industry-leading training. Our Philadelphia headquarters offers modern amenities, flexible scheduling options, and a culture centered on growth and recognition.
Why Choose Us?
- Competitive hourly pay plus performance bonuses
- Health, dental, and vision insurance
- Tuition reimbursement program
- 401(k) with company match
- Free on-site parking
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve processes
- Participate in ongoing training and skill development
- Upsell/cross-sell relevant solutions when appropriate
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (35+ WPM)
- Proficiency with CRM software (Salesforce/Zendesk)
- Excellent communication and active listening skills
- Ability to multitask in fast-paced environment
- Flexibility with evening/weekend shifts
- Basic technical troubleshooting knowledge