Job Description
Join our award-winning customer service team in Raleigh and launch your career with no prior experience required! We provide comprehensive paid training to transform you into a confident call center professional. Enjoy a supportive environment with growth opportunities, competitive benefits, and the chance to make a real impact. If you're a motivated communicator ready to help others, we want to meet you!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM software and knowledge bases
- Document interactions accurately in our tracking systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service standards
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Ability to navigate multiple computer systems simultaneously
- Positive attitude with problem-solving aptitude
- Reliable internet connection for remote work options
- No experience needed – training provided!