Job Description
Join our award-winning customer support team in Fort Wayne! We're seeking passionate individuals ready to launch their careers in customer service. As a Trainee, you'll receive comprehensive training on our cutting-edge systems while delivering exceptional experiences to our global clientele. Enjoy a supportive environment with mentorship programs, clear career advancement paths, and competitive benefits. Perfect for recent graduates or career changers seeking stability and growth in the thriving Fort Wayne tech sector.
Responsibilities
- Master company products/services through structured training modules
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Meet performance metrics for response time and resolution rate
- Identify process improvement opportunities
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and typing skills (40+ WPM)
- Excellent verbal/written communication abilities
- Strong problem-solving and active listening skills
- Ability to thrive in fast-paced environments
- Customer service experience (internships/volunteering acceptable)
- Flexibility to work rotating weekends/holidays