Job Description
Join our award-winning customer support team as a Trainee and launch your career in customer service excellence! At Nexus Solutions Group, we provide industry-leading training programs designed to transform passionate individuals into customer support superstars. This Louisville-based role offers comprehensive onboarding, mentorship from industry veterans, and clear pathways to advancement. If you're a people person with a knack for problem-solving and a desire to grow professionally, this is your opportunity to build a rewarding career in one of Kentucky's fastest-growing tech hubs.
Responsibilities
- Master product knowledge and support protocols through structured training modules
- Deliver exceptional customer service via phone, email, and chat channels
- Document customer interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex technical issues
- Identify process improvement opportunities and contribute to team growth
- Meet key performance metrics including resolution time and satisfaction scores
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent required; college degree preferred
- 0-2 years of customer service or support experience
- Proficiency with Microsoft Office and CRM software
- Strong verbal/written communication and active listening skills
- Ability to thrive in fast-paced, team-oriented environments
- Basic technical troubleshooting aptitude
- Flexibility to work occasional evenings/weekends during peak seasons
- Must pass pre-employment background check