Job Description
Launch your career in customer service with our comprehensive training program! TechSolutions Inc. is seeking passionate individuals with no prior experience to join our award-winning support team. You'll receive paid hands-on training in communication, problem-solving, and our cutting-edge systems while supporting Fortune 500 clients. Enjoy a collaborative environment, growth opportunities, and competitive benefits including health insurance and 401k matching. Our Pittsburgh headquarters offers a modern workspace with free parking and easy public transit access.
Responsibilities
- Master product knowledge and troubleshooting procedures through structured training modules
- Deliver exceptional customer support via phone, email, and chat channels
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with senior agents to resolve complex escalations
- Contribute to process improvement initiatives based on customer feedback
- Meet quality and productivity benchmarks during training and beyond
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong written and verbal communication skills
- Proficient in basic computer applications (MS Office, web browsers)
- Ability to type 30+ WPM with accuracy
- Empathetic customer service mindset
- Reliable internet access for remote work components
- Availability for weekday training hours (9 AM - 5 PM EST)