Job Description
Join our award-winning customer service team in Saint Paul, MN! We're seeking motivated individuals for our paid training program to become Call Center Agents. No prior experience required – we'll equip you with the skills to succeed in a dynamic, supportive environment. Enjoy competitive pay, comprehensive benefits, and clear career advancement opportunities.
Why Choose Us?
- 2-week paid training program with certification
- Health, dental, and vision insurance (Day 1 eligible)
- Tuition reimbursement and professional development funds
- Performance-based quarterly bonuses
- Modern downtown Saint Paul office with transit access
Responsibilities
- Handle inbound/outbound calls for Fortune 500 clients
- Resolve customer inquiries with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with team leads to improve processes
- Participate in monthly skill-building workshops
- Adhere to HIPAA/PCI compliance standards
Qualifications
- High school diploma or equivalent
- Clear, professional communication skills
- Ability to type 35+ WPM with accuracy
- Comfortable with multitasking in fast-paced settings
- Basic computer proficiency (Windows, web browsers)
- Flexible availability including evenings/weekends
- Positive attitude with problem-solving mindset
- Must pass background check and drug screen