Job Description
Join our award-winning customer service team in Santa Ana, CA! We're urgently seeking passionate Call Center Agents to deliver exceptional experiences to our clients. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience necessary—we provide paid training! Apply today and start your rewarding career in customer service.
Responsibilities
- Handle incoming/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Strong typing skills (35+ WPM)
- Excellent communication and active listening abilities
- Ability to work flexible shifts (including evenings/weekends)
- Proficient with Microsoft Office and CRM software