Job Description
Join our award-winning customer service team in beautiful Colorado Springs! We're seeking passionate Full-Time Call Center Agents to deliver exceptional support while enjoying competitive pay, comprehensive benefits, and a vibrant workplace culture. As a trusted partner for Fortune 500 clients, we invest heavily in your growth through ongoing training and advancement opportunities. Enjoy our modern downtown office with flexible scheduling, health insurance, and performance-based incentives. If you thrive in fast-paced environments and want to make a real difference, apply today!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with support teams to resolve complex issues
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient with Windows OS and CRM software
- Ability to type 40+ WPM
- Flexible availability including evenings/weekends