Job Description
Are you looking for a career that offers Daily Pay and immediate starts? ConnectDirect Solutions is hiring Technical Support Associates in Orlando, FL. We provide comprehensive paid training and a supportive environment for individuals ready to launch their tech career starting tomorrow.
In this role, you will be the first point of contact for our clients, resolving technical issues with empathy and expertise. Whether you are an experienced pro or a career changer, our mentorship program ensures you have the tools to succeed.
Responsibilities
- Deliver exceptional technical support to customers via phone and chat.
- Diagnose hardware and software issues and implement effective solutions.
- Document all interactions and solutions in our CRM system.
- Guide customers through troubleshooting steps with clear instructions.
- Participate in daily training sessions to stay updated on product knowledge.
- Collaborate with the team to improve service response times.
Qualifications
- High school diploma or equivalent (GED).
- Reliable high-speed internet connection and a home office setup.
- Basic computer literacy and strong typing skills.
- Excellent verbal and written communication skills.
- Ability to adapt to new technologies quickly.
- Strong customer service mindset with a problem-solving attitude.