Job Description
Join our award-winning customer support team in Durham, NC and kickstart your career with a $5,000 sign-on bonus! As a Customer Support Trainee at Innovate Solutions Inc., you'll receive comprehensive training to become a tech support expert while serving our global client base. We offer competitive compensation, growth opportunities into senior roles, and a collaborative environment that values your development.
Our 8-week paid training program covers industry-leading tools, troubleshooting techniques, and soft skills mastery. Upon completion, you'll handle complex customer inquiries, resolve technical issues, and contribute to our 98% customer satisfaction rate. Benefits include health insurance, 401k matching, and quarterly performance bonuses.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Troubleshoot technical issues for enterprise software products
- Document cases accurately in CRM systems (Salesforce)
- Collaborate with engineering teams to escalate complex bugs
- Contribute to knowledge base articles and training materials
- Maintain 95+ customer satisfaction score metrics
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or tech support experience
- Proficiency with Microsoft Office and ticketing systems
- Strong problem-solving and communication skills
- Ability to work rotating shifts including weekends
- Basic knowledge of networking concepts (TCP/IP, DNS)
- Customer-centric mindset with empathy and patience