Job Description
Join our award-winning customer support team in Newark, NJ! As a Customer Support Trainee, you'll receive comprehensive training and a competitive compensation package including a $3,000 sign-on bonus. We're seeking motivated individuals ready to launch their careers in tech support while providing exceptional service to our global client base.
This hybrid role combines hands-on training with real-world experience, offering growth opportunities into specialized support roles. Our Newark hub features state-of-the-art facilities and a collaborative culture focused on innovation and employee development.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Master product knowledge through structured training programs
- Troubleshoot technical issues and escalate complex cases to senior agents
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to resolve client concerns
- Participate in ongoing skills development workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills
- Basic proficiency with Windows/macOS and web browsers
- Customer service mindset with empathy and patience
- Ability to work flexible hours including weekends
- Problem-solving aptitude and attention to detail
- Valid US work authorization
- Pass background check and drug screening