Job Description
Join our award-winning support team as a Customer Support Trainee! We provide all necessary equipment including laptops, headsets, and software – just bring your passion for helping others. Our comprehensive 8-week training program equips you with industry-leading tools and techniques to resolve technical issues while delivering exceptional customer experiences. Enjoy a modern workspace with flexible scheduling options, career advancement paths, and competitive benefits including health insurance and 401(k) matching.
Why NexusConnect?
- Zero equipment costs – everything provided
- Paid professional development certifications
- Performance-based quarterly bonuses
- Hybrid work options after training
- Employee referral program with $1,000 bonuses
Responsibilities
- Provide Tier 1 technical support via phone, chat, and email
- Diagnose and resolve hardware/software issues using provided diagnostic toolsDocument cases accurately in CRM system with detailed resolution notes
- Collaborate with senior technicians on complex escalations
- Maintain customer satisfaction scores above 95%
- Participate in weekly skill-building workshops
- Adhere to SLA response time metrics
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong verbal/written communication abilities
- Patience and empathy for customer troubleshooting scenarios
- Ability to work flexible shifts including evenings/weekends
- Passing score on pre-employment aptitude test
- No prior technical experience required