Job Description
Join our award-winning support team as a Customer Support Trainee in sunny Virginia Beach! We provide all necessary equipment (laptop, headset, peripherals) and comprehensive training to launch your career in tech support. No prior experience required – we're seeking motivated individuals with strong communication skills and a passion for helping others.
Enjoy competitive benefits, career growth opportunities, and a collaborative work environment at our state-of-the-art facility. Our 6-week paid training program covers troubleshooting, customer service excellence, and our proprietary software systems. After training, you'll handle inbound/outbound calls, resolve technical issues, and document cases in our CRM system.
Responsibilities
- Master company products/services through immersive training program
- Resolve customer inquiries via phone, email, and chat channels
- Document cases accurately in CRM system while maintaining SLAs
- Collaborate with senior agents to resolve complex issues
- Participate in weekly skill-building workshops
- Identify trends and suggest process improvements
- Adhere to security protocols for customer data
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Basic computer literacy and typing proficiency (40+ WPM)
- Strong problem-solving abilities and patience
- Ability to work flexible shifts including weekends
- Customer service mindset with empathy
- Passion for technology and continuous learning
- US citizenship or legal work authorization required