Job Description
Join our award-winning support team as a Customer Support Trainee in Kansas City! We provide all necessary equipment including laptops, headsets, and software—no personal tech required. This immersive training program combines classroom learning with hands-on experience to transform you into a technical support expert. Our modern downtown office features collaborative workspaces, free snacks, and career advancement opportunities. Enjoy comprehensive benefits including health insurance, 401(k) matching, and paid time off from day one. No prior experience needed—just a passion for helping others!
Responsibilities
- Master our proprietary support systems through structured training modules
- Resolve technical issues for enterprise clients via phone, chat, and email
- Document troubleshooting steps in our CRM with precision
- Collaborate with senior engineers on complex technical escalations
- Contribute to knowledge base articles and process improvements
- Maintain 95%+ customer satisfaction metrics during training
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Strong problem-solving aptitude and patience
- Basic computer literacy (we provide all equipment)
- Customer service mindset with empathy
- Availability for flexible shift work including weekends