Job Description
Are you ready to launch your career in a dynamic and fast-paced environment?
We are seeking a dedicated Customer Support Trainee to join our growing team in Charlotte, NC. In this entry-level role, you will receive comprehensive training to master our products and services, ensuring that every client interaction is a positive experience.
At Apex Support Services, we believe in fostering talent. This is more than just a job; it is a stepping stone to a rewarding career in client relations and technical support.
Responsibilities
- Assist customers via phone, email, and live chat with inquiries and product questions.
- Learn and demonstrate deep knowledge of our software and service offerings.
- Document detailed customer interactions and issue resolutions in the CRM system.
- Identify trends in customer feedback to help improve service quality.
- Collaborate with senior support agents to resolve complex escalated tickets.
- Participate in weekly training sessions and skill-building workshops.
Qualifications
- High school diploma or GED required; Bachelor’s degree in Business or Communications is a plus.
- Strong written and verbal communication skills with a focus on empathy.
- Basic computer proficiency and ability to learn new software quickly.
- A positive attitude and willingness to learn from feedback.
- Ability to work flexible hours, including evenings and weekends.