Job Description
Join our award-winning customer service team in Jacksonville and launch your career in tech! We're urgently seeking motivated Customer Support Trainees to provide exceptional client experiences while learning cutting-edge solutions. This comprehensive 3-month program combines hands-on training with mentorship from industry experts. Enjoy competitive compensation, flexible scheduling options, and clear advancement pathways into senior support or specialist roles. Our modern downtown office features collaborative workspaces, wellness programs, and a vibrant team culture dedicated to professional growth.
Responsibilities
- Master company products/services through immersive training modules
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions in CRM systems with precision and detail
- Collaborate with senior agents to escalate complex issues
- Contribute to knowledge base improvements and training materials
- Meet key performance metrics including resolution times and satisfaction scores
- Participate in weekly skill-building workshops and team huddles
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or related experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends
- Valid Florida driver's license (for potential client site visits)
- Passion for technology and continuous learning