Job Description
Join our award-winning team as a Customer Support Trainee in Baton Rouge, LA! No prior experience required – we provide comprehensive training to launch your career in customer service. Enjoy a collaborative environment, competitive benefits, and growth opportunities into specialist or leadership roles. Apply today and become part of our mission to deliver exceptional customer experiences!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Continuously develop product knowledge through training modules
- Meet daily performance metrics including response times and satisfaction scores
- Identify trends in customer feedback to improve service quality
- Participate in team meetings and skill-building workshops
Qualifications
- High school diploma or equivalent required
- Exceptional communication and active listening skills
- Strong problem-solving abilities and patience
- Proficiency with basic computer applications
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Team player with collaborative mindset
- Residency in Baton Rouge, LA preferred