Job Description
Join our award-winning customer support team at ConnectServe Solutions! We're seeking enthusiastic Part-Time Call Center Agents to deliver exceptional service to our clients in Kansas City. This flexible role offers remote work options with competitive compensation and growth opportunities. If you thrive in dynamic environments and love helping people, apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Excellent verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities under pressure
- Flexible availability including evenings/weekends
- Proficient typing speed (35+ WPM)