Job Description
Join our award-winning customer support team in Riverside, CA! We're seeking passionate Call Center Agents to deliver exceptional service and drive customer satisfaction. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth potential. Work in a dynamic environment where your communication skills make a real impact.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team to improve service quality
- Participate in ongoing training programs
- Identify upsell opportunities for existing clients
Qualifications
- Minimum 1 year customer service experience
- Excellent verbal/written communication skills
- Proficient with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- High school diploma or equivalent
- Flexible schedule availability (including weekends)
- Bilingual (Spanish) preferred