Job Description
Join our award-winning customer service team in Minneapolis and become the voice of innovation! We're seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and a vibrant downtown workspace where your career growth is prioritized. No nights or weekends required!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and internal tools
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Collaborate with support teams for complex issue escalation
- Participate in ongoing training for product/service updates
- Identify upsell opportunities to enhance client satisfaction
Qualifications
- 1+ years of call center or customer service experience
- Exceptional verbal communication and active listening skills
- Proficient in Windows OS and CRM software (Salesforce preferred)
- Type 40+ WPM with strong computer navigation ability
- High school diploma or equivalent; college degree preferred
- Ability to work flexible shifts (primarily weekday daytime)
- Positive attitude and problem-solving mindset
- Background check and drug screen required