Job Description
Join our elite team at Apex Customer Solutions and transform your career with one of Plano's highest-paying call center opportunities. We're seeking motivated professionals who thrive in dynamic environments and deliver exceptional customer experiences. Enjoy comprehensive benefits, performance bonuses, and a modern workspace designed for success. Apply today and start earning what you're truly worth in the heart of North Texas.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve complex customer inquiries using CRM systems and escalation protocols
- Meet/exceed performance metrics (CSAT, AHT, FCR) while maintaining quality standards
- Document interactions accurately in Salesforce and maintain compliance records
- Collaborate with cross-functional teams to improve customer journey processes
- Participate in ongoing training for product knowledge and skill development
Qualifications
- 2+ years call center or customer service experience with verifiable performance records
- Proven ability to maintain composure under pressure and resolve escalated issues
- Advanced proficiency with CRM software (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills with neutral or pleasant dialect
- High school diploma or equivalent; bachelor's degree preferred
- Flexible availability including evenings, weekends, and holidays as needed