Job Description
Join our award-winning customer success team as a Customer Support Trainee in Indianapolis! This full-time, direct-hire position offers comprehensive training to launch your career in tech support. You'll work with industry-leading clients in a collaborative environment focused on professional growth and excellence. Our 90-day onboarding program includes mentorship, certification opportunities, and performance-based advancement paths. Enjoy competitive benefits, flexible scheduling options, and a modern downtown workspace with free parking. Innovate Solutions is an equal opportunity employer committed to diversity and employee development.
Responsibilities
- Master product knowledge through structured training modules to resolve client inquiries efficiently
- Provide Tier 1 technical support via phone, email, and chat for enterprise software platforms
- Document customer interactions in CRM systems with precision and attention to detail
- Collaborate with senior support agents to troubleshoot complex issues and escalate appropriately
- Contribute to knowledge base articles and process improvement initiatives
- Maintain high customer satisfaction scores (CSAT) and first-contact resolution targets
- Participate in weekly team huddles to share insights and best practices
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 0-2 years of customer service or technical support experience
- Strong problem-solving abilities with analytical thinking skills
- Proficient in Microsoft Office Suite and basic troubleshooting tools
- Excellent verbal/written communication with empathy and patience
- Ability to learn new technologies quickly and adapt to changing processes
- Detail-oriented with strong organizational and time management skills
- Must pass pre-employment background check and drug screening