Job Description
Join our award-winning customer experience team in Honolulu! Pacific Connect Solutions is seeking dynamic Part-Time Call Center Agents to deliver exceptional service to our diverse clientele. Enjoy a flexible schedule with weekday and weekend shifts while making a real impact in the heart of paradise. Our modern downtown office offers stunning views and a collaborative environment where your contributions are valued.
As a key member of our support team, you'll handle inbound/outbound calls for Fortune 500 clients across travel, tech, and retail sectors. We provide comprehensive paid training and career advancement opportunities for high performers. Perfect for students, parents, or anyone seeking a rewarding part-time role with competitive benefits including paid time off and health stipends.
Responsibilities
- Handle 50-80 inbound/outbound calls daily with 95%+ quality assurance scores
- Resolve customer inquiries across billing, technical support, and account management
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed daily performance metrics (AHT, FCRR, CSAT)
- Collaborate with team leads to improve service protocols
- Participate in ongoing training to maintain product knowledge
- Upsell premium services to qualified customers
- Adhere to HIPAA/FERPA compliance standards
Qualifications
- High school diploma or equivalent required
- 6 months+ call center or customer service experience
- Strong typing skills (40+ WPM) and MS Office proficiency
- Clear, articulate communication in English
- Ability to work flexible shifts including nights/weekends
- Basic technical troubleshooting knowledge
- Positive attitude under pressure
- Valid Hawaii ID and reliable transportation