Job Description
Join Elite Tech Solutions as a Customer Support Trainee and launch your career in a high-paying, growth-oriented role in San Antonio! We're seeking motivated individuals to become part of our award-winning support team, offering comprehensive training and industry-leading compensation. Enjoy competitive benefits, flexible scheduling, and a clear path to advancement. Apply today and start earning while you learn!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Master proprietary software and troubleshooting protocols
- Document interactions and resolve tickets efficiently
- Collaborate with senior agents on complex cases
- Identify process improvements and customer pain points
- Meet performance metrics and quality standards
- Participate in ongoing training and certification programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong problem-solving and communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to work flexible shifts including evenings/weekends
- Passion for technology and continuous learning
- Valid Texas driver's license (for occasional client visits)