Job Description
Join our award-winning customer support team in the heart of San Jose! No experience required – we provide comprehensive paid training to launch your career in customer service. Enjoy competitive pay, flexible scheduling options, and a supportive team environment. Our state-of-the-art facility offers modern amenities and growth opportunities into leadership roles. Apply today and start your journey with a company that invests in its people!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts including weekends
- Positive attitude and problem-solving mindset
- Valid authorization to work in the United States