Job Description
Join our award-winning customer experience team in Minneapolis! CustomerFirst Solutions is seeking passionate Full-Time Call Center Agents to deliver exceptional support to our global client base. Enjoy a modern workspace, comprehensive training, and career advancement opportunities in one of America's most vibrant cities. We offer competitive pay, health benefits, and a supportive team environment where your voice matters.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in compliance protocols
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends during peak seasons