Job Description
Join our award-winning customer support team as a Trainee at GlobalTech Solutions! We're seeking passionate individuals to build foundational skills in customer service excellence while supporting our diverse client base. This part-time role offers paid training, flexible scheduling, and growth opportunities into full-time positions. Perfect for students or career changers seeking hands-on experience in a dynamic tech environment.
Our Newark office features modern amenities, collaborative workspaces, and a supportive culture focused on professional development. Enjoy competitive pay, comprehensive benefits (including health insurance and 401K), and the chance to work with cutting-edge technology serving Fortune 500 clients.
Responsibilities
- Delocate exceptional customer service via phone, email, and chat channels
- Master product knowledge through our structured training program
- Document interactions and resolve issues using CRM systems
- Collaborate with senior agents to troubleshoot complex cases
- Meet performance metrics including resolution time and CSAT scores
- Participate in weekly skill-building workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students encouraged)
- Strong verbal/written communication skills
- Basic computer proficiency with ability to learn new software
- Customer-focused mindset with patience and empathy
- Availability for 20-25 hours/week (evenings/weekends required)
- No prior experience necessary - training provided
- Ability to work in a fast-paced environment
- Must pass background check and drug screening