Job Description
Join our award-winning customer service team in Charlotte and earn a $2,500 sign-on bonus! As a Call Center Agent, you'll be the voice of our brand, delivering exceptional support to customers while building a rewarding career. We offer competitive pay, comprehensive benefits, and a vibrant work culture focused on growth and recognition.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Flexible availability including evenings/weekends