Job Description
Join Denver's premier tech hub as a Senior Customer Experience Specialist at Denver Tech Solutions. We're revolutionizing client interactions with AI-powered tools and seeking exceptional communicators to elevate our service standards. Enjoy industry-leading compensation, flexible scheduling, and career growth in our downtown Denver headquarters. Why join us? Competitive hourly rates starting at $25/hour, comprehensive health benefits, quarterly performance bonuses up to $5,000, and tuition reimbursement for professional development. Our state-of-the-art facility features collaborative workspaces, on-site fitness center, and free downtown parking.
Responsibilities
- Manage complex client inquiries with empathy and technical precision
- Utilize CRM systems to document interactions and resolve issues efficiently
- Mentor junior agents on best practices and product knowledge
- Collaborate with product teams to identify service improvement opportunities
- Maintain 95% customer satisfaction score with personalized solutions
- Participate in quarterly innovation workshops to enhance service protocols
Qualifications
- 3+ years of high-complexity customer support experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work flexible shifts including evenings/weekends
- Experience in SaaS or tech industry preferred
- Spanish fluency required (written and spoken)
- Proven track record of exceeding performance metrics