Job Description
Join Cincinnati's premier customer service team as a Direct Hire Call Center Agent! We're seeking passionate professionals to deliver exceptional support experiences for Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a modern, supportive environment. Why join us? • Industry-leading training • Flexible scheduling options • Performance-based bonuses • Health/dental/vision insurance • 401(k) with company match • Paid time off • Tuition assistance program.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders with 95% accuracy
- Document interactions in CRM system while maintaining HIPAA compliance
- Meet/exceed KPIs: 25+ calls/day, 90+ CSAT score, 8 min AHT
- Collaborate with tier-2 support for complex escalations
- Participate in monthly coaching sessions and product training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Typing speed: 40+ WPM with 98% accuracy
- Proficient in Salesforce or Zendesk platforms
- Exceptional conflict resolution and active listening skills
- Ability to work flexible shifts (evenings/weekends required)
- Background check and drug screen required