Job Description
Join our award-winning customer service team in the vibrant city of New Orleans! Delta Customer Solutions is seeking passionate Full-Time Call Center Agents to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and a supportive team environment in our state-of-the-art downtown facility.
We invest in your growth through paid training, career advancement opportunities, and performance-based bonuses. If you thrive in fast-paced settings and want to make a real difference in people's lives, this is your chance to launch a rewarding career with a company that values your contributions.
Responsibilities
- Handle 50-70 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding account status, billing, and service features
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical support teams to resolve complex issues
- Meet/exceed key performance metrics including CSAT and resolution rates
- Participate in continuous improvement initiatives through feedback sessions
- Maintain strict confidentiality of customer information per HIPAA/GDPR standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Type 35+ WPM with strong computer navigation abilities
- Ability to multitask in high-pressure environments
- Flexible schedule availability including evenings/weekends
- Positive attitude with problem-solving mindset