Job Description
Join Cincinnati's premier customer experience team as a Senior Customer Experience Specialist! We're seeking motivated professionals to deliver exceptional service while earning industry-leading compensation. Enjoy comprehensive benefits, career advancement opportunities, and a supportive team environment in our modern downtown Cincinnati office.
As a key member of our award-winning team, you'll handle high-value client interactions, resolve complex issues, and drive customer loyalty. We invest heavily in our people through continuous training and performance-based incentives. If you're passionate about customer success and ready to earn what you're worth, apply today!
Responsibilities
- Manage premium client accounts with high-value transactions and complex inquiries
- Resolve escalated customer issues through multi-channel support (phone, email, chat)
- Identify upsell opportunities and achieve monthly revenue targets
- Maintain detailed case documentation in Salesforce CRM system
- Collaborate with cross-functional teams to improve customer journeys
- Mentor junior agents on best practices and performance standards
- Analyze customer feedback to drive process improvements
Qualifications
- 3+ years of high-volume call center experience
- Proven track record of exceeding sales and retention targets
- Advanced proficiency with CRM platforms (Salesforce preferred)
- Exceptional conflict resolution and negotiation skills
- Ability to work flexible shifts including evenings/weekends
- Strong analytical skills with attention to detail
- Professional certification in customer service (a plus)
- Passion for continuous learning and self-improvement