Job Description
Join our award-winning customer support team as a Trainee and launch your career in tech! Mountain View Solutions is seeking motivated individuals in Colorado Springs to provide exceptional service while developing expertise in our cutting-edge SaaS platform. This direct hire role offers comprehensive training, career advancement opportunities, and a collaborative work environment in the heart of Colorado's tech corridor. Perfect for recent graduates or career changers looking to grow in a dynamic, supportive setting.
Responsibilities
- Master product knowledge through intensive training programs
- Resolve customer inquiries via phone, email, and chat channels
- Document cases accurately in CRM systems
- Collaborate with senior team members to resolve complex issues
- Contribute to process improvement initiatives
- Meet performance metrics for response time and resolution
- Participate in ongoing skills development workshops
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Strong problem-solving and communication skills
- Proficiency in Microsoft Office suite
- Ability to work flexible hours including weekends
- Valid work authorization in the US
- Passion for technology and continuous learning
- Basic knowledge of CRM systems (training provided)