Job Description
Join our award-winning customer support team as an immediate-hire trainee! We're seeking passionate individuals to become the voice of our brand in Kansas City. No prior experience required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and growth opportunities into senior support roles. Perfect for recent graduates or career changers looking to enter the thriving tech sector.
Why Nexus Solutions Group?
• Industry-leading onboarding program
• Performance-based quarterly bonuses
• Health/dental/vision benefits after 60 days
• Tuition reimbursement for relevant certifications
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Master company products/services through intensive paid training (2 weeks)
- Document cases accurately in CRM system with zero errors
- Collaborate with senior agents to resolve complex escalations
- Meet/exceed weekly performance metrics (response time, resolution rate)
- Participate in continuous improvement workshops
- Support seasonal projects during peak demand periods
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent written/verbal communication skills
- Strong problem-solving abilities and empathy
- Ability to work flexible shifts (including weekends)
- Basic computer proficiency (typing 40+ WPM)
- Positive attitude and resilience under pressure
- US work authorization required
- Pass background/drug screen (company-covered)