Job Description
Join our award-winning customer support team at GlobalTech Solutions Inc. and launch a high-impact career in one of America's most dynamic cities. As a Customer Support Trainee, you'll receive world-class training to become a technical troubleshooting expert while supporting Fortune 500 clients. Our Newark hub offers a collaborative, innovation-driven environment with rapid advancement opportunities and comprehensive benefits including health insurance, 401k matching, and paid certification programs.
We're seeking passionate individuals who thrive in fast-paced settings and are committed to delivering exceptional client experiences. No prior technical experience required – we provide all training. If you're a motivated problem-solver ready to build a lucrative career in tech support, apply today!
Responsibilities
- Master proprietary CRM and ticketing systems through structured training modules
- Resolve Tier 1 technical issues for enterprise clients via phone, email, and chat
- Document cases with precision in Salesforce and maintain SLA compliance
- Collaborate with senior engineers to troubleshoot complex software/hardware problems
- Develop deep product knowledge across SaaS platforms and cloud infrastructure
- Contribute to knowledge base articles and process improvement initiatives
- Maintain 95%+ customer satisfaction metrics through empathetic communication
Qualifications
- Associate's degree or equivalent professional experience required
- Exceptional verbal/written communication skills with professional demeanor
- Proficiency in Microsoft Office Suite and basic troubleshooting aptitude
- Ability to multitask across multiple communication channels effectively
- Strong problem-solving skills with analytical mindset
- Comfortable working in rotational shifts (including weekends)
- Valid US work authorization and clean background check
- Experience with Zendesk or similar support platforms preferred